Acceptable Use Policy
Summary
Use MaxLeadPRO lawfully and honestly. No spam, no contacting people without consent, no prohibited or deceptive content, no restricted industries over SMS, and no attacks on the Service. Violations can lead to blocked messages, suspended numbers or account closure.
1. Scope #
This policy applies to everyone who uses MaxLeadPRO and to all content, messages, calls, emails, landing pages and phone numbers in a Workspace. It forms part of the Terms of Service. Carriers and our providers have their own policies, which you must also follow.
2. Prohibited messaging and calling practices #
- Sending messages or making calls without the consent the law requires, or after someone opted out.
- Using purchased, rented, shared, harvested, scraped or third-party-generated contact lists or consent.
- Third-party lead generation, affiliate marketing or selling, sharing or transferring consent or contact data.
- Spoofing caller ID or sender identity, or hiding who you are.
- Number cycling or rotation (“snowshoeing”), or other techniques to evade carrier filtering or rate limits.
- Using public link shorteners, or links that redirect to undisclosed destinations.
- Sending content that does not match your registered messaging campaign.
- Messaging or calling outside permitted hours or above permitted frequency.
- Robocalls or AI-voice calls without the required consent and disclosures.
- Calls or messages to emergency lines, or tying up any line.
3. Prohibited content #
- Illegal content, or content that promotes illegal activity, products or services.
- Fraud, phishing, scams, impersonation, misleading claims, or deceptive “get rich quick” or work-from-home offers.
- Hate speech, harassment, threats, violence, or content that exploits or endangers minors.
- Sexually explicit or adult content.
- Malware, credential harvesting or links to malicious sites.
- Content that infringes intellectual property, privacy or publicity rights, including unauthorized use of someone’s name, image or voice.
- Fake reviews, testimonials or endorsements.
- Disinformation about elections, public health or emergencies.
4. Restricted industries for text messaging and automated calls #
Carriers prohibit or restrict certain content over SMS and automated voice. The following may not be sent through the Service’s Communications Services:
| Category | Examples |
|---|---|
| SHAFT content | Sex, hate, alcohol, firearms and tobacco (including vaping and e-cigarettes) |
| Cannabis and drugs | Cannabis, CBD, kratom, psilocybin, illegal or prescription drugs without a valid license |
| High-risk financial services | Payday and short-term high-interest loans, debt consolidation, reduction or forgiveness, credit repair, cryptocurrency offers, “get rich quick” schemes |
| Debt collection | Collection of debts by text message |
| Gambling | Casinos, sweepstakes, betting and lotteries |
| Lead generation | Third-party lead generation, list building or affiliate offers |
| Other | Weapons and explosives, counterfeit goods, pornography, deceptive marketing, and any category a carrier prohibits |
Some industries (for example political, charitable, healthcare, insurance, real estate and alcohol with age gating) may require additional registration, vetting or disclosures. Ask us before sending.
5. Security and integrity #
- Accessing accounts or data you are not authorized to access.
- Probing, scanning or testing the vulnerability of the Service without our written permission.
- Interfering with or overloading the Service, or circumventing usage limits, credits or safeguards.
- Reverse engineering, scraping or automated access except through documented APIs.
- Sharing accounts or reselling the Service without a written agreement.
6. Enforcement #
We may remove content, block messages, pause sending, suspend numbers, restrict features or suspend or close accounts that violate this policy, with or without notice where needed to protect people, carriers or the Service. We may report illegal activity to authorities and cooperate with carriers and regulators. Repeated or serious violations lead to termination.
Report abuse to support@maxleadpro.com.