Privacy Policy
Summary
We collect what we need to run MaxLeadPRO for businesses and to protect the people they contact. We do not sell personal information, we do not share it for targeted advertising, we do not use it to train AI models, and we never share mobile numbers or text-message opt-in data with third parties for their marketing. If a business contacted you through MaxLeadPRO, that business controls your information — see section 12 for how to opt out or make a request.
1. Who we are and what this policy covers #
This Privacy Policy explains how ROY DIGITAL VENTURES LLC (“MaxLeadPRO,” “we,” “us”), 15 Lincoln Ln, Dayton, NJ 08810, USA, collects, uses, discloses and protects personal information when you visit our websites, use our web and mobile applications, call or text our phone numbers, or otherwise interact with us (the “Service”).
We play two different roles:
- As a business (controller) for information about our customers and their users — the businesses and people who sign up for MaxLeadPRO — and about visitors to our own website, callers to our own support line, and people who contact us.
- As a service provider (processor) for Contact Data — information about the leads, customers and callers of the businesses that use MaxLeadPRO. Those businesses decide what to collect and how to contact people; we process that information only on their instructions, under our Data Processing Addendum. Their own privacy policies govern how they use it.
This policy does not cover third-party websites or services that you reach through the Service.
2. Information we collect #
| Category | Examples | Source |
|---|---|---|
| Identifiers and contact details | Name, business name, email address, phone number, postal address, account ID, device ID for push notifications | You; your organization’s administrator; invitations |
| Account credentials and security | Hashed password, two-step verification settings, session and sign-in records, device list | You; automatically |
| Commercial and billing information | Plan, subscription status, purchase history, store transaction IDs. We do not receive or store full payment card numbers — app store purchases are processed by Apple or Google | You; Apple; Google |
| Business content | Business facts, offers, brand rules, campaign briefs, uploaded files and images, landing pages, approved content | You and your team |
| Contact Data (processed for our customers) | Names, phone numbers, email addresses, form responses, notes, tasks, consent and opt-out records of a business’s leads and callers | Our customers; forms and landing pages they publish; people who call or text them |
| Communications content and metadata | Text messages, emails, call details (numbers, time, duration, routing), voicemail transcripts, phone-assistant transcripts, and call recordings only when the business turns recording on | Calls, messages and emails sent or received through the Service |
| Consent records | The exact consent wording shown, its version, date and time, channel, and supporting evidence | Forms, phone assistant, keyword replies |
| Device and usage information | App version, operating system, device model, pages and features used, error diagnostics, approximate time zone. We do not collect advertising IDs or precise location | Automatically |
| Support communications | Messages, emails and call notes when you contact support. When you call our support line: your number, the time, length and outcome of the call, what you say to the phone menu or leave as a message and, if your call is connected to a person, a transcript of the conversation (you are told before transcription starts) | You |
| Inferences | Plan recommendations and in-product suggestions based on how a Workspace uses the Service | Derived by us |
Sensitive personal information. The only sensitive personal information we collect is account log-in credentials (stored hashed), which we use only to authenticate you. We do not collect Social Security numbers, financial-account numbers, precise geolocation, biometric data, health information or consumer health data, and we ask customers not to upload such data.
Voice briefs on mobile. When you dictate in the mobile app, speech is converted to text on your device; only the text is sent to us.
3. How we use information #
- Provide, operate and maintain the Service, including creating accounts, generating drafts, hosting landing pages, routing calls and delivering messages and emails you send.
- Process Contact Data on our customers’ instructions, including recording consent and honoring opt-outs and do-not-contact requests.
- Send service, security and account messages (for example verification codes, password resets, invitations, alerts about new leads or approvals, billing notices).
- Provide support, respond to requests, and communicate with you about the Service.
- Secure the Service, prevent fraud, spam and abuse, enforce our Terms, and comply with carrier and provider requirements.
- Measure and improve the Service using first-party, aggregated product analytics.
- Comply with law, respond to lawful requests, and establish, exercise or defend legal claims.
- Send you marketing about our own products only where permitted, with an easy way to opt out. We do not send marketing text messages to you unless you separately opt in.
4. Artificial intelligence #
- AI Features send the campaign brief, verified business facts, offers and brand rules you provide to our AI model provider (currently Anthropic or Google) to generate drafts. Campaign generation does not include your contacts’ records.
- We do not use Customer Data or Contact Data to train AI models, and our AI provider’s commercial terms prohibit it from training its models on data we send.
- AI output is reviewed and approved by a person before it is used. AI is not used to make decisions that produce legal or similarly significant effects about individuals.
- More detail is in our AI Use & Disclosure Policy.
5. Mobile numbers and text-message data #
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service and message delivery, is permitted. All other use-case categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.
We use mobile numbers and opt-in records only to send the messages the person agreed to receive, to process opt-outs and help requests, to maintain consent and suppression records, and to meet carrier and legal requirements. See our SMS Messaging Terms.
6. How we disclose information #
We disclose personal information only as follows:
- Service providers (sub-processors) that host, secure and operate the Service for us under contracts that limit their use of the information — for example cloud hosting and storage, telecommunications (voice and SMS), email delivery, AI model providers, push notifications and app store billing. See the list of sub-processors.
- Telecommunications carriers and registries, as needed to route calls and messages and to register businesses and campaigns (for example The Campaign Registry for A2P 10DLC and toll-free verification).
- The business you interact with. Contact Data is available to the business (and its authorized users) that collected it.
- Within your organization. Information in a Workspace is visible to its members according to their roles.
- Legal and safety. To comply with law, legal process or lawful government requests; to protect the rights, safety and property of our customers, the public or us; and to investigate fraud or abuse.
- Business transfers. In connection with a merger, acquisition, financing or sale of assets, subject to this policy.
- With your direction or consent.
8. How long we keep information #
| Information | Retention |
|---|---|
| Account and Workspace data | While the account is active. Deleted or de-identified within 30 days after account deletion, except as listed below |
| Contact Data | As long as the business keeps it in its Workspace, or until the business or the person requests deletion; deleted when the Workspace is closed |
| Opt-out and do-not-contact records | Kept after deletion as a one-way hash so the person is never contacted again |
| Consent records | For the life of the Workspace, so the business can prove consent; afterwards deleted with the Workspace |
| Email message bodies and recipient addresses in delivery logs | 30 days; afterwards only a hash and the delivery status are kept |
| Call recordings and transcripts | Until the business deletes them or closes its Workspace |
| Our support-line transcripts and messages | 365 days; afterwards only the call details (number, time, length and outcome) are kept |
| Product analytics events | 25 months, without IP addresses |
| Billing records | As required for tax and accounting (generally 7 years), without unnecessary personal data |
| Security and audit logs | As long as needed for security and to defend legal claims; user identities in audit logs are replaced with an anonymous identifier after account deletion |
| Backups | Expire automatically, typically within 35 days |
We may keep information longer where the law requires it or to resolve disputes, enforce agreements or prevent fraud.
9. Security #
We use administrative, technical and physical safeguards designed to protect personal information, including encryption in transit (TLS) and at rest, secrets held in a managed key vault, hashed passwords, two-step verification for privileged roles, role-based access, signed provider webhooks, audit logging and least-privilege support access. No method of transmission or storage is completely secure. If we learn of a security breach affecting your personal information, we will notify you and regulators as required by law.
10. Your choices #
- Account information. Update your profile in Settings. Export your data or delete your account in Settings → Privacy & data, in the app, or at /account/delete.
- Text messages. Reply STOP to any message to opt out, or HELP for help.
- Email. Use the unsubscribe link in any marketing email. Account and security emails cannot be turned off while you have an account.
- Push notifications. Turn them off in the app or your device settings.
- Calls. Ask the phone assistant not to be called again, or press the do-not-call option.
11. Your U.S. state privacy rights #
Depending on where you live, you may have the following rights regarding personal information we hold as a business (controller). Residents of California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, Virginia and other states with comprehensive privacy laws have some or all of these rights:
- Know / access the categories and specific pieces of personal information we hold, the sources, purposes and the categories of recipients.
- Correct inaccurate personal information.
- Delete personal information, subject to legal exceptions.
- Portability — receive a copy in a portable format.
- Opt out of sale, sharing for targeted advertising, and profiling in furtherance of decisions with legal or similarly significant effects. We do not do any of these.
- Limit the use of sensitive personal information. We use it only for permitted purposes.
- Appeal a decision we make about your request.
- Non-discrimination — we will not deny service, charge different prices or provide a different quality of service because you exercised your rights.
How to make a request
- Use Settings → Privacy & data (export and delete), email support@maxleadpro.com with the subject “Privacy Request,” or call 1-855-650-LEAD (5323).
- We verify requests by confirming control of the email address or phone number on the account, and may ask for more information if needed. We do not require you to create an account to make a request.
- You may use an authorized agent. We may ask the agent for proof of authorization and ask you to verify your identity directly.
- We respond within 45 days, and may extend once by 45 days where permitted, with notice.
- Appeals. If we deny your request, you may appeal by replying to our decision or emailing support@maxleadpro.com with the subject “Privacy Appeal.” We will respond within the time required by your state’s law (generally 45–60 days). If you are not satisfied, you may contact your state attorney general.
California
In the past 12 months we collected the categories of personal information listed in section 2 (identifiers; customer records; commercial information; internet or other electronic network activity; audio and electronic information — call recordings only when a business enables recording; professional or employment-related information such as business name and role; inferences; and account log-in credentials as sensitive personal information), from the sources and for the business purposes described in sections 2 and 3, and disclosed each category for business purposes to the service providers and recipients described in section 6. We did not sell or share any category. Retention is described in section 8.
Shine the Light. We do not disclose personal information to third parties for their own direct-marketing purposes.
Nevada
We do not sell covered information as defined by Nevada law.
12. If a business contacted you through MaxLeadPRO #
If you received a call, text message or email from a business that uses MaxLeadPRO, or submitted a form on its landing page, that business controls your information and its privacy policy applies. To stop messages, reply STOP to a text, use the unsubscribe link in an email, or tell the business on the phone. You can also contact the business directly to access or delete your information.
If you cannot reach the business, contact us at support@maxleadpro.com. We will forward your request to the business and, where appropriate, record your opt-out on our platform so that business cannot message you again through MaxLeadPRO.
13. Children #
The Service is intended for adults using it for business. It is not directed to children, and we do not knowingly collect personal information from children under 13 (or under 16 where state law sets a higher age). If you believe a child has provided us personal information, contact us and we will delete it.
14. International users #
The Service is offered to businesses in the United States and is hosted in the United States. If you access it from elsewhere, your information will be processed in the United States, where data-protection laws may differ from those in your country. Customers who process information about people outside the United States are responsible for complying with local law, including Canada’s CASL and PIPEDA.
15. Changes to this policy #
We will update this policy when our practices change. The version and effective date appear at the top. If we make material changes, we will notify you by email or in the Service before they take effect.
16. Contact us #
ROY DIGITAL VENTURES LLC · Attn: Privacy · 15 Lincoln Ln, Dayton, NJ 08810, USA
Email support@maxleadpro.com · Phone 1-855-650-LEAD (5323)