Terms of Service

1. Agreement to these Terms #

These Terms of Service (the “Terms”) are an agreement between ROY DIGITAL VENTURES LLC (“MaxLeadPRO,” “we,” “us”), 15 Lincoln Ln, Dayton, NJ 08810, USA, and the person or organization that creates an account, accepts an invitation, or otherwise uses the MaxLeadPRO websites, web application, mobile applications, phone numbers, application programming interfaces and related services (together, the “Service”).

If you use the Service on behalf of a business or other organization, you represent that you are authorized to bind it, and “you” and “Customer” mean that organization. By checking the box at sign-up, accepting an invitation, or using the Service, you agree to these Terms and to the policies they incorporate:

• Privacy Policy
• SMS Messaging Terms
• Communications Compliance Policy
• AI Use & Disclosure Policy
• Acceptable Use Policy
• Data Processing Addendum (for Contact Data you process through the Service)
• Cookie Notice

If you do not agree to these Terms, do not use the Service.

2. Definitions #

• “Customer Data” means business information, content, media, brand assets, offers, facts and other material you or your users submit to the Service.
• “Contact Data” means personal information about your leads, customers, prospects, callers and other individuals that you collect, import or process through the Service (for example names, phone numbers, email addresses, messages, call details and consent records).
• “Communications Services” means features that send or receive text messages (SMS/MMS), email, or voice calls, including phone numbers, the automated phone assistant (IVR), call forwarding, call recording, follow-up sequences and related messaging.
• “AI Features” means features that use machine-learning models to draft, summarize, extract, classify or suggest content, including campaign drafts and fact extraction.
• “Workspace” means a business account in the Service, with its own data, users, roles, phone numbers and settings.
• “Authorized User” means a person you invite or permit to use your Workspace.

3. Eligibility and business use #

• You must be at least 18 years old and able to form a binding contract.
• The Service is designed for business and professional use. It is offered to businesses located in the United States; if you use it elsewhere, or contact people outside the United States, you are responsible for complying with local law (see the Communications Compliance Policy).
• You may not use the Service if you are barred from doing so under U.S. law, are on a U.S. government restricted-party list, or are located in a country subject to a comprehensive U.S. embargo.
• You must provide accurate, current and complete information when you register, when you register a brand or campaign with carriers, and when you request phone numbers, and you must keep it up to date.

4. Accounts, users and security #

• Keep sign-in credentials confidential. Owners and administrators must use two-step verification where the Service requires it.
• You are responsible for all activity in your Workspace, for your Authorized Users and the roles you give them, and for their compliance with these Terms.
• Notify us immediately at support@maxleadpro.com if you suspect unauthorized access or a security incident.
• Support staff may access your Workspace only through a time-limited, audited support grant that you approve, or where necessary to protect the Service, investigate abuse, or comply with law.

5. The Service #

MaxLeadPRO helps businesses and agencies turn verified business information into campaign briefs, AI-assisted marketing content, landing pages and lead forms, and helps them capture, organize and follow up with the people who respond, including by phone, text message and email.

• Approval first. Content is published, sent or used only after a person with the right role in your Workspace approves it, except for transactional messages you configure (for example an automatic reply confirming that a form was received).
• Feature availability. Some features are released gradually, require additional verification (for example carrier registration for SMS), or are available only on certain plans. A feature is available to you only when it is shown as enabled in your Workspace.
• Changes. We may add, change or remove features. If we remove a material paid feature during a paid term, we will give reasonable notice and, where appropriate, a pro-rated remedy.
• Beta features are offered “as is,” may change or be withdrawn, and are excluded from any service commitments.

6. Phone numbers, SMS, calls and email #

This section applies whenever you use Communications Services. It is in addition to the SMS Messaging Terms, the Communications Compliance Policy and the Acceptable Use Policy.

6.1 You are the sender

Messages and calls made from your Workspace are made by you and on your behalf, under your business name, to your contacts. MaxLeadPRO is a technology platform that transmits them at your direction; we do not decide whom you contact or what you say. You are solely responsible for the content, timing, frequency, recipients and lawfulness of every message and call, and for obtaining, recording and honoring consent and opt-outs.

6.2 Consent and opt-out

• You must obtain every consent required by law before contacting anyone — including prior express written consent before sending marketing text messages or making marketing calls using automated technology, an artificial or prerecorded voice, or an AI-generated voice.
• Consent must be obtained by you, for your business, and may not be bought, sold, rented, shared or obtained from a third-party lead generator or list.
• You must honor opt-out and revocation requests made by any reasonable means. The Service automatically processes STOP and similar keywords and do-not-call requests made through your phone assistant, and you must not attempt to override or work around them.
• You must not contact numbers on the National Do Not Call Registry or applicable state lists for telemarketing purposes unless a legal exemption applies, and you must maintain an internal do-not-call list.

6.3 Phone numbers

• Phone numbers are provisioned through our telecommunications providers (currently Twilio Inc.). You may also connect a number you already control, where supported.
• Phone numbers are assigned to you for use with the Service; they are not your property. Subject to applicable law, carrier rules and payment of amounts due, we will reasonably cooperate with a request to port a number provisioned for you to another provider.
• Numbers may be reclaimed if your subscription ends, if your Workspace is closed, if a number is unused for an extended period, or if a carrier or regulator requires it. We will give notice where reasonably possible.
• You authorize us to submit your business information to carriers, The Campaign Registry, toll-free verification services and our providers to register your brand, campaigns and numbers (for example A2P 10DLC registration and toll-free verification), and you agree that this information is accurate.

6.4 Carrier rules and filtering

Wireless carriers and providers independently filter, block, rate-limit or charge for messages and calls. Delivery is not guaranteed. We may delay, block or refuse to transmit any message or call that we reasonably believe violates law, these Terms, carrier codes of conduct (including the CTIA Messaging Principles and Best Practices) or provider policies, and we may suspend numbers or Communications Services to protect recipients, carriers or the Service.

6.5 Automated phone assistant and recording

• The phone assistant identifies itself as automated at the start of each call.
• Call recording is off by default. If you turn it on, a recording announcement plays before recording begins. You are responsible for any additional notice or consent required where you or your callers are located — several states require the consent of all parties.
• Emergency calls: the Service does not support calls to 911 or other emergency services, and must not be relied on for emergency communications.

6.6 Email

Commercial email you send through the Service must comply with the CAN-SPAM Act and applicable law: accurate header and sender information, a non-deceptive subject line, your valid physical postal address, and a working unsubscribe mechanism honored promptly. We may require you to authenticate your sending domain.

6.7 Usage charges

Communications Services may carry usage-based charges (for example per message segment, per minute, per number, and carrier or registration fees). Charges and any included allowances are shown in the Service before you incur them. Carrier and registration fees set by third parties may change, and we may pass them through at cost.

7. AI Features #

• AI Features generate drafts and suggestions. Output may be inaccurate, incomplete, out of date or similar to content produced for others. You must review output for accuracy, legality and suitability before you approve, publish or send it.
• You are responsible for approved content as if you had written it yourself, including claims about prices, offers, availability, results and testimonials.
• We do not use your Customer Data or Contact Data to train AI models, and our AI providers are contractually prohibited from doing so (see the AI Use & Disclosure Policy).
• You must not use AI Features to impersonate a real person, create fake reviews or endorsements, generate deceptive content, or communicate with consumers through an AI system without the disclosures the law requires.
• Quality checks and warnings in the Service are advisory. They do not certify that content complies with any law.

8. Your data #

• Ownership. As between you and us, you own Customer Data and Contact Data. You grant us a worldwide, non-exclusive, royalty-free license to host, copy, transmit, process and display it only as needed to provide, secure, support and improve the Service for you, and as described in the Privacy Policy.
• Our role. For Contact Data we act as your service provider and processor under the Data Processing Addendum, which forms part of these Terms. You are responsible for providing the notices and obtaining the consents needed for us to process Contact Data on your behalf.
• Your representations. You represent that you have all rights and permissions needed for Customer Data and Contact Data, and that their collection and use through the Service does not violate law or anyone’s rights. Do not upload purchased, rented, harvested or scraped contact lists.
• Sensitive data. Do not use the Service to collect or store payment card numbers, bank account numbers, government identification numbers, health or medical information, biometric data, or information about children under 13, unless a feature is expressly designed for it.
• Aggregated data. We may create de-identified, aggregated statistics about use of the Service (for example delivery rates) that do not identify you, your users or your contacts, and use them to operate and improve the Service.
• Export. While your subscription is active you can export contacts as CSV and download approved content.

9. Acceptable use #

You must comply with the Acceptable Use Policy. Without limitation, you must not use the Service to send spam; to contact people without required consent; to send prohibited content (including content related to sex, hate, alcohol, firearms, tobacco or cannabis where restricted); for high-risk financial offers, debt collection or third-party lead generation over SMS; to spoof caller ID; to harass, defraud or deceive anyone; or to interfere with the Service or its security.

10. Plans, trials, billing and renewal #

10.1 Plans and credits

Plans include a set of features, seats, Workspaces and a monthly allowance of AI credits, as described in the Service at the time of purchase. AI credits are reserved before costly work starts and unused reserved credits are released. Credits reset each billing period, do not roll over, have no cash value and are not transferable. You can set a lower monthly spending cap.

10.2 Free trial

A new Workspace may receive a free trial for the period shown in the Service (currently 14 days). No payment is taken for the trial and it does not convert to a paid plan automatically; at the end of the trial, paid features stop until you subscribe. App store introductory offers are governed by the store’s terms shown at purchase.

10.3 Automatic renewal

• How to cancel. In-app purchases on Android: Google Play → Payments & subscriptions → Subscriptions. In-app purchases on iPhone or iPad: Settings → your name → Subscriptions. Purchases made directly with us (where offered): Settings → Billing. You can also contact us for help cancelling.
• Reminders. Where required by law (for example in California, New York and other states with automatic-renewal laws), we or the store will send the required renewal and price-change notices.
• Price changes. We will give at least 30 days’ notice of a price increase, which takes effect at your next renewal. If you do not agree, cancel before the renewal date.

10.4 Payments, taxes and refunds

• Purchases made through the Apple App Store or Google Play are billed by Apple or Google under their terms, and refund requests for those purchases must be made to Apple or Google.
• Fees are stated exclusive of taxes unless shown otherwise. You are responsible for applicable sales, use, telecommunications and similar taxes and regulatory fees.
• Except where required by law or stated in these Terms, fees are non-refundable and there are no refunds or credits for partial periods or unused credits.
• If a payment fails or is refunded, paid features may be suspended. Your content remains readable and exportable so you can retrieve it.

11. Our intellectual property and feedback #

The Service, including software, designs, templates, text, graphics and the MaxLeadPRO name and logos, is owned by ROY DIGITAL VENTURES LLC and its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service under these Terms during your subscription. You must not copy, modify, reverse engineer, resell or create derivative works of the Service except as the law expressly permits. If you send us feedback or suggestions, we may use them without obligation to you.

12. Third-party services and app stores #

The Service relies on and may connect to third-party services (for example telecommunications carriers, email delivery providers, AI model providers, app stores and payment processors). Their availability and terms are outside our control, and your use of a third-party service you choose to connect is governed by that service’s terms. We are not responsible for third-party services, but we choose our providers with care and require them to protect your data as described in the Privacy Policy and the list of sub-processors.

13. Confidentiality #

Each party will protect the other’s non-public information that is marked or reasonably understood to be confidential, using at least reasonable care, and will use it only to perform under these Terms. This does not apply to information that is public through no fault of the recipient, already known to it, independently developed, or lawfully received from someone else. A party may disclose confidential information when required by law, after giving notice where legally permitted.

14. Suspension and termination #

• You may stop using the Service and close your Workspace or delete your account at any time from Settings, at /account/delete, or by contacting us. Closing an account does not cancel an app store subscription; cancel it in the store.
• We may suspend or limit the Service, including specific phone numbers or Communications Services, immediately and without prior notice if we reasonably believe that you are violating these Terms or the law, that your use creates a risk to recipients, carriers, other customers or the Service, that a carrier or regulator requires it, or that your account has been compromised. We will tell you why where we lawfully can and restore access when the issue is resolved.
• We may terminate these Terms for material breach not cured within 15 days after notice, immediately for serious or repeated violations of section 6 or the Acceptable Use Policy, or with 30 days’ notice if we discontinue the Service (with a pro-rated refund of prepaid fees for the unused period).
• Sections that by their nature should survive termination survive, including sections 8, 11, 13 and 16 through 24.

15. Your data after termination #

Export your data before you close a Workspace. After closure or termination, we delete or de-identify Customer Data and Contact Data on the schedule described in the Privacy Policy, except that we keep (a) opt-out and do-not-contact records — in hashed form where possible — so that people who opted out are not contacted again, (b) records we must keep by law or for billing, tax, fraud-prevention or dispute purposes, and (c) data in backups until they expire.

16. Disclaimers #

The Service is provided “AS IS” and “AS AVAILABLE.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title and non-infringement, and any warranty that the Service will be uninterrupted, error-free or secure, that messages or calls will be delivered, or that AI output will be accurate.

The Service includes compliance features — consent capture, opt-out processing, contact windows, disclosures and quality checks — to help you comply with the law. They do not constitute legal advice and do not guarantee compliance. You remain responsible for your compliance obligations and should consult your own lawyer. Reports and attribution show association, not proof of cause.

17. Limitation of liability #

To the fullest extent permitted by law: (a) neither party is liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue, goodwill or data, even if advised of the possibility; and (b) each party’s total liability arising out of or relating to these Terms or the Service is limited to the amounts you paid us for the Service in the 12 months before the event giving rise to the claim (or US $100 if you have paid nothing).

These limits do not apply to your payment obligations, your indemnification obligations, either party’s infringement of the other’s intellectual property, or liability that cannot be limited by law. Some jurisdictions do not allow certain limitations, so some of them may not apply to you.

18. Indemnification #

You will defend, indemnify and hold harmless ROY DIGITAL VENTURES LLC, its affiliates, and their officers, members, employees and agents from and against claims, damages, fines, penalties, losses and costs (including reasonable attorneys’ fees) arising from: (a) your Customer Data or Contact Data; (b) messages, calls or emails sent from your Workspace, including any claim under the Telephone Consumer Protection Act, state telemarketing, mini-TCPA or call-recording laws, the CAN-SPAM Act or similar laws; (c) your violation of these Terms, the incorporated policies or applicable law; or (d) your violation of anyone’s rights. We will give you prompt notice of the claim, reasonable cooperation at your expense, and control of the defense, but you may not settle a claim that imposes obligations on us without our written consent.

19. Informal dispute resolution #

Before starting arbitration or a court case, a party must first send a written notice describing the dispute and the relief sought (to us at 15 Lincoln Ln, Dayton, NJ 08810, USA with a copy to support@maxleadpro.com), and the parties must try in good faith to resolve it informally for 45 days.

20. Governing law and venue #

These Terms are governed by the laws of the State of New Jersey and applicable U.S. federal law (including the Federal Arbitration Act), without regard to conflict-of-laws rules. Subject to section 21, the state and federal courts located in Middlesex County, New Jersey have exclusive jurisdiction, and both parties consent to personal jurisdiction there. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

21. Binding arbitration and class-action waiver #

• Arbitration. Any dispute arising out of or relating to these Terms or the Service that is not resolved informally will be resolved by final and binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules (or, if you use the Service primarily for personal purposes, its Consumer Arbitration Rules). The arbitration will take place in Middlesex County, New Jersey, or by video conference, before a single arbitrator. Judgment on the award may be entered in any court with jurisdiction.
• Exceptions. Either party may bring an individual claim in small-claims court, and either party may seek injunctive relief in court for infringement or misuse of intellectual property or confidential information.
• Class-action waiver. Disputes will be resolved only on an individual basis. Neither party may bring a claim as a plaintiff or class member in a class, collective, consolidated or representative proceeding, and the arbitrator may not consolidate claims or award class-wide relief.
• Opt-out. You may opt out of this section 21 by emailing support@maxleadpro.com with the subject “Arbitration Opt-Out,” your name, Workspace name and account email, within 30 days after you first accept these Terms.
• Severability. If the class-action waiver is found unenforceable for a claim, that claim (and only that claim) will proceed in court under section 20, not in arbitration.

22. Changes to these Terms #

We may update these Terms from time to time. For material changes we will give at least 30 days’ notice by email or in the Service before they take effect, except for changes required by law or relating to new features, which may take effect immediately. The version and effective date are shown at the top of this page. If you continue to use the Service after changes take effect, you accept them; if you do not agree, you must stop using the Service and cancel your subscription.

23. Notices and electronic communications #

You agree to receive notices, agreements and other communications from us electronically, by email to the address on your account or in the Service, and that they satisfy any legal requirement that a communication be in writing. Notices to us must be sent to support@maxleadpro.com and by mail to ROY DIGITAL VENTURES LLC, 15 Lincoln Ln, Dayton, NJ 08810, USA. Account and security messages are part of the Service and are not marketing; you can manage optional notifications in Settings.

24. General terms #

• Entire agreement. These Terms and the documents they incorporate are the entire agreement between the parties about the Service and supersede any prior agreements on that subject. A signed order form or written agreement with us takes precedence over conflicting terms here.
• Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition or sale of assets, or to an affiliate.
• Force majeure. Neither party is liable for delays caused by events beyond its reasonable control, including carrier or provider outages, internet failures, natural disasters, war, labor actions or government action (this does not excuse payment obligations).
• Independent parties. The parties are independent contractors. Nothing creates a partnership, agency or employment relationship.
• Severability and waiver. If any provision is unenforceable, the rest remain in effect. Failure to enforce a provision is not a waiver.
• Export and sanctions. You must comply with U.S. export-control and sanctions laws.
• U.S. government users. The Service is commercial computer software provided under these Terms.
• New Jersey residents. Nothing in these Terms limits any right you have under the New Jersey Truth-in-Consumer Contract, Warranty and Notice Act. Provisions that limit liability, require indemnity or disclaim warranties apply only to the extent permitted by New Jersey law.

25. Mobile apps (Apple and Google) #

If you download our mobile app from the Apple App Store or Google Play, the following also applies:

• These Terms are between you and us only, not Apple or Google, and we — not Apple or Google — are responsible for the app and its content.
• Your license to use the app is limited to devices you own or control, as permitted by the store’s usage rules.
• Apple and Google have no obligation to provide maintenance or support for the app.
• If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) of the app; to the maximum extent permitted by law, Apple has no other warranty obligation for the app.
• We, not Apple, are responsible for addressing any claims relating to the app, including product-liability claims, claims that the app fails to conform to legal or regulatory requirements, consumer-protection or privacy claims, and claims that the app infringes a third party’s intellectual property.
• You represent that you are not located in a country subject to a U.S. government embargo or designated as “terrorist supporting,” and are not on a U.S. government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you as they relate to an app obtained from the App Store.

26. Contact us #

ROY DIGITAL VENTURES LLC · 15 Lincoln Ln, Dayton, NJ 08810, USA

Email support@maxleadpro.com · Phone 1-855-650-LEAD (5323)